Roofing Frequently Asked Questions

Thankfully doing a roof replacement on your house happens infrequently. So chances are you have questions. For us, roofing is every day so we’re happy to answer any questions you have.

What kind of warranty do you provide?

Unlike many roofing companies that just provide 5 year protection, your Warner roof is protected by a 10 year labour warranty covering you in case of a leak, blow off, or if you’re just not happy with it  – anything workmanship-related.

It’s the experience of our roofing contractors (link to team page) and the knowledge that they’re going to install quality products to the manufacturer’s specs that gives us the confidence to provide you double the coverage of others.

The labour warranty goes along with the long product warranties provided by our suppliers:

  • Owens Corning Standard System Warranty
  • Owens Corning Preferred Warranty

View other warranties:

Will my property be cleaned up after? How do you get rid of leftover nails?

We take our time cleaning up and we use a magnet to clean up all the nails and ensure that all surface areas are free of roofing debris.

Do you have Working at Heights training & WSIB coverage?

Yes, our roofing contractors are covered under WSIB and they all have their updated working at heights card.

Do you have Liability Insurance?

We have a $5 Million Dollar Liability insurance policy to protect your home (Most roofing companies have a $1 million in coverage). We will provide you with a copy with your estimate for your records.

When and how do we pay you?

We do not ask for any money up front. We take payment on the day your roof repair or replacement is completed. We accept e-transfers and money orders.

What happens if your estimate for materials is wrong?

We will not charge you for extra materials if we underestimate the amount of materials required for your roof repair or replacement.

What happens if it rains?

We will not open your roof if rain is expected. We would just push your roof repair or replacement date to the next day.

What colours of the shingles do you have? Do you have designer colours?

Here is the link to the Owens Corning website:

http://roofingca.owenscorning.com/homeowner/shingles/trudef-duration-ar.aspx

In the middle of the webpage, there are 2 links that you can click on to help you decide on shingle colour:

  • The tab “Available Colours”
  • and just above that “View More Photos”.

You also have the choice of the TruDefinition Designer Colour Collection, with some amazing colour choices. These shingles are special order roof shingles and take up to 3 weeks to arrive to our supplier. (We would have to wait for these shingles to arrive, before scheduling your roof replacement project.)

Here is the link to check out these designer colour shingles:

http://roofingca.owenscorning.com/homeowner/shingles/trudef-duration-designer-ar.aspx

(Click on the Available Colours tab).

There’s lots of good choices but we typically recommend you stay with a colour similar to what is already on your roof.

We are also able to bring you samples if you are unsure. We want you to be 100% happy with the colour of your roof.

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